Frequently Asked Questions
What's your cancelation/refund policy?
We allow cancellations and offer future use credit with 72 hours of notice. All sales are final, but our future use credits allow our guests to postpone to another date in case something comes up.
Do you offer custom locations?
We offer custom locations from Malibu down to Orange County. Location is subject to a custom location fee. The custom location fee depends on the location.
How do I find my set up on the day of my booking?
The day before your booking, you will receive a booking reminder email with all of the details you need to find your exact setup location. The email will also include information about the best places to park, as well as the contact information of your Beach Oasis attendant in case you are running late or have any extra last minute requests.
What if I am running late to my reservation?
Please contact your Beach Oasis attendant to inform them that you expect to arrive late. We allow for a 30 minute grace period. After 30 minutes, The Beach Oasis may charge $50 per 30 minutes of delinquency. In the case no one from the group arrives within 1 hour of the start time of the booking, the booking may be considered void.
Can alcohol be delivered to the beach?
We don’t deliver alcohol to the beach due to permit requirements and alcohol laws. Guests should be aware that it is against the law to consume alcohol on the beach.
Can you provide catering services?
If you are interested in catering, we can suggest our favorite catering options and coordinate ordering and delivering the food to your set up.